Refund & Cancellation Policy
1. General Guidelines
- All refund and cancellation requests must be submitted through your registered account or official support channel.
- Refunds, if applicable, will be processed using the original payment method only.
- Refunds are subject to administrative and processing charges if applicable.
2. Gym Franchise Cancellation
- Franchise fee is non-refundable after agreement signing and onboarding.
- Cancellation before onboarding is subject to a 15% deduction.
- In case of legal or policy violation, the franchise may be canceled without refund.
3. Supplements Order Refunds
- Refunds are allowed only for defective, damaged, or wrong product delivery.
- Requests must be made within 48 hours of receiving the product.
- Refunds are processed within 7–10 working days after inspection.
- Shipping charges are non-refundable unless it was an error from our side.
4. Workout Video Subscription
- Subscriptions once purchased are non-refundable.
- Users may cancel auto-renewal anytime from their dashboard.
- In case of accidental purchase, contact support within 12 hours.
5. Student Fee Payments
- Fees paid toward educational or coaching programs are non-refundable.
- In case of duplicate or excess payment, users may request a refund within 7 days.
- All such cases are subject to administrative review and approval.
6. Contact & Support
- For all refund/cancellation queries, email support@msptfitness.in
- Support hours: Monday to Saturday, 10 AM – 6 PM IST
MSPT Fitness reserves the right to update this policy at any time. Please check our official website for the latest terms.